Legal & Privacy Notice

Ravens Eye Wellness and Nursing Services, Inc.

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025

By using this website or our services, you acknowledge that you’ve read and agree to the terms and policies below. If you do not agree, please discontinue use of the site.

Contents

  1. Terms of Service
  2. Privacy Policy (incl. CCPA)
  3. HIPAA Notice of Privacy Practices
  4. Cookie Policy
  5. Patient Rights & Responsibilities
  6. Security Practices
  7. Limitation of Liability
  8. Changes to This Policy
  9. Contact Information

1) Terms of Service

1.1 General Information

This website is provided for informational purposes and to facilitate contact with Ravens Eye Wellness and Nursing Services, Inc. (“Ravens Eye Wellness,” “we,” “our,” or “us”). The content is not medical or psychiatric advice. Your use of this site does not create a provider–patient relationship.

1.2 Professional Services

Clinical services are provided by licensed professionals, including Elizabeth Block, MSN, PMHNP‑BC, RN‑C, in compliance with California law. Services are offered to individuals physically located in California at the time of care. Telehealth visits occur through secure, HIPAA‑compliant platforms.

1.3 Eligibility

By using this site, you affirm that you are 18 or older (or have parental/guardian consent) and are legally competent to agree to these Terms.

1.4 Emergency Disclaimer

Our website and telehealth services are not for emergencies. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) or dial 911 immediately.

1.5 Intellectual Property

All site content (including text, graphics, logos, and images) is owned by Ravens Eye Wellness and protected by applicable laws. You may not reproduce, modify, or distribute it without our prior written permission.

1.6 Third‑Party Links

We may link to third‑party websites or services. We do not control or endorse third‑party content and are not responsible for their practices.

1.7 No Warranties

The site is provided on an “as‑is” and “as‑available” basis. We disclaim all warranties to the maximum extent permitted by law.

2) Privacy Policy (Including CCPA)

2.1 Overview

We respect your privacy and protect both personal information and Protected Health Information (PHI) in accordance with HIPAA, California law, and other applicable regulations.

2.2 Information We Collect

  • Identifiers: name, contact details, date of birth.
  • Health Information: medical history and details you provide during intake or care.
  • Payment/Insurance: processed via secure third‑party processors or payers.
  • Technical Data: device, browser, IP address, and cookie/usage data.
  • Communications: emails, messages, forms, and scheduling information.

2.3 How We Use Information

  • Deliver and coordinate care; verify identity; manage appointments.
  • Process payments and insurance claims.
  • Respond to inquiries and provide customer support.
  • Improve our site, services, and user experience.
  • Comply with legal and ethical obligations.

2.4 How We Disclose Information

We disclose information only as permitted by HIPAA/California law:

  • With your authorization.
  • For treatment, payment, and healthcare operations.
  • To our HIPAA‑compliant business associates under written agreements.
  • As required by law (e.g., mandated reporting, court orders).

2.5 Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights regarding your personal information (note: PHI is primarily governed by HIPAA). These rights include:Right to Know / Access

Request the categories and specific pieces of personal information we’ve collected, used, or disclosed in the past 12 months.Right to Delete

Request deletion of personal information (subject to legal/medical record retention requirements).Right to Correct

Request correction of inaccurate personal information.Right to Opt‑Out of Sale/Sharing

We do not sell personal information. If our practices change, we will provide a “Do Not Sell or Share My Personal Information” link.Right to Limit Sensitive PI

To the extent non‑PHI sensitive personal information is collected, you may request limitations as provided by law.Right to Non‑Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise CCPA/CPRA rights, contact: privacy@ravenseyewellness.com.

2.6 Data Retention

We retain PHI/records in accordance with California law (generally at least 7 years from last encounter, or longer as required).

2.7 Children’s Privacy

We do not knowingly collect personal information from children under 13 without appropriate consent.

3) HIPAA Notice of Privacy Practices

3.1 Our Duties

We are legally required to maintain the privacy and security of your PHI, provide this notice of our legal duties and privacy practices, and notify you of any breach of unsecured PHI as required by law.

3.2 Your Rights

Right to Access

Request to inspect or obtain a copy of your medical records. We will provide copies in the format requested if readily producible, or an alternative format as permitted by law.Right to Amend

Request corrections to your records if you believe information is inaccurate or incomplete.Right to Confidential Communications

Request communications by alternative means or at alternative locations (e.g., a different phone or address).Right to Restrict

Request restrictions on certain uses or disclosures; we will comply when legally required or agreed upon.Right to an Accounting

Request a list of certain disclosures of your PHI made in the past six years, excluding disclosures for treatment, payment, and healthcare operations.Right to a Paper Copy

You can request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

3.3 Permitted Uses & Disclosures

  • Treatment: share PHI with other providers to coordinate care.
  • Payment: use/disclose PHI to bill and collect payment.
  • Healthcare Operations: quality assessment, training, audits, and administrative purposes.
  • As Required by Law: including mandated reporting, public health, and law enforcement requests.

3.4 Complaints

If you believe your privacy rights have been violated, you may file a complaint with Ravens Eye Wellness at privacy@ravenseyewellness.com or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

4) Cookie Policy

4.1 What Cookies Are

Cookies are small files stored on your device to enhance functionality, remember preferences, and analyze website performance.

4.2 Types of Cookies We Use

  • Essential: necessary for site operation and security.
  • Functional: remember preferences (e.g., forms and settings).
  • Analytics: measure traffic and performance using aggregated data.

4.3 Managing Cookies

You can adjust your browser settings to refuse or delete cookies. Some site features may not function properly without cookies. By continuing to use our site, you consent to our cookie use as described in this policy.

5) Patient Rights & Responsibilities

5.1 Your Rights

  • Receive respectful, nondiscriminatory care.
  • Be informed about diagnosis, treatment, and alternatives.
  • Participate in care decisions and request a second opinion.
  • Have your information kept confidential as required by law.
  • Know your provider’s credentials.
  • Discontinue care at any time.

5.2 Your Responsibilities

  • Provide accurate, complete information to your provider.
  • Participate actively in your care plan.
  • Keep appointments or provide timely cancellation notice.
  • Treat staff and clinicians with courtesy and respect.
  • Comply with payment and insurance requirements.

6) Security Practices

We employ administrative, technical, and physical safeguards, including encrypted telehealth platforms, access controls, and routine security reviews. While we work hard to protect your information, no system can be guaranteed 100% secure.

7) Limitation of Liability

To the fullest extent permitted by law, Ravens Eye Wellness and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, this site or related services, or from third‑party links and services.

8) Changes to This Policy

We may update these terms and notices from time to time. Revisions will be posted here with a new effective date. Continued use of the site after changes constitutes acceptance of the updated terms.

9) Contact Information

Ravens Eye Wellness and Nursing Services, Inc.
Attn: Privacy Officer
San Francisco, CA 94105
Phone: (415) 488‑8353
Email: privacy@ravenseyewellness.com

For emergencies, call or text 988 or dial 911. This site is not intended for urgent or emergency communications.

© 2025 Ravens Eye Wellness and Nursing Services, Inc. | Telepsychiatry for California | San Francisco, CA

This website is for informational purposes only and does not constitute medical advice or a patient–provider relationship.